Error Message
“Access Violation in . . . “USP10.dll”
Whenever printing directly from Control.
Explanation of Error
This is due to an incompatible version of usp10.dll being loaded by Crystal Reports when attempting to print.
Often this is a result of an older version being put on the system by Office 2010 and/or related components.
The correct, compatible version to be loaded is: v1.626.7600.16385
The incompatible version that causes the problem is: v1.405.2416.1
Severity
Normal. User can not print from Control.
Resolution
- Locate the incompatible copy of usp10.dll, which is usually in “C:\Program Files (x86)\Common Files\microsoft shared\Office10\usp10.dll”, on some systems, it may be found in: C:\Program Files\Common Files\Business Objects\3.0\bin\usp10.dll
- Rename the file to “usp10BACKUP.dll”
- Copy over a compatible version of usp10.dll from the System32 or SysWow64 folder. The version built into windows is compatible with Crystal Reports XI
- Restart Control
Version Information
- Reported : 08/26/2011
- Version(s):
- Fixed in :
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