Black Screen when opening Production Terminal

Description

You see nothing but a black screen when attempting to open Production Terminal from your computer.

Possible Causes:

  • Windows 7 Pro visual effects may be preventing the browser from displaying properly.
  • Unhandled Error in Silverlight Application (Code: 1001) - This can be seen on the developer tools console by pressing F12.

Possible Solutions:

  • Solution #1 (For Windows 7 Pro)

    • Right-click on "My Computer".
    • Select Properties.
    • On the left side of the screen, select Advanced System Settings.
    • You should now be in the System Properties dialog box. In the Performance section, Press the "Settings" button.
    • Check the Adjust For Best Performance checkbox and click OK.
    • Click OK again to exit the System Properties dialog box.
    • Close the System Properties box. Congratulations! Your Production Terminal should now display properly.
  • Solution #2

    • Navigate to Control Panel and search for "Font".
    • Choose "View installed fonts"
    • The exception is caused when a font is installed on the system whose name contains "&". (Example: Avenir.ttc is one TrueType Collection containing various fonts with "&" in their name.)
    • Uninstall the fonts if they are not being used.

See Also