When an balance due on an order is determined to be “uncollectable”, Control provides a mechanism to write-off the balance.
Like a payment, write-off reduces the balance due on the order and corresponding accounts receivable. Unlike a payment, however, the amount of the reduction is an expense (or contra-income).
Notes:
- You can only write-off an order in a sales status.
- Unlike editing an order and reducing the amount of the order, write-off do not reduce any sales tax owed.
- Although not required by Control, generally write-offs are used to reduce the entire remaining balance due.
Steps
- Open the Order.
- Go to Totals Tab.
- Click on price button for Write Off. (If the button is not shown, check that the orders is in the sales status.)
- Enter in amount of Write Off.
- Enter in a Reason for Write Off.
- Click OK.
Version Information
- Reported : 7/30/2009
- Version(s): All
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