This page lists common errors associated with customer requests that differing reports don't match each other. This is generally caused by one of the following issues:
Steps to Diagnose
- Have copies of the report faxed or emailed over to technical support. Do not attempt to determine the problem without having the reports in front of you.
- Check that the date ranges (if applicable) are the same on both reports.
- If running a historical report, ensure that both reports support running for a previous period. Not all reports do.
- Check that the reports were printed at about the same time.
- Some reports that cover a time span may correctly change if reprinted for the same time span. This is especially true for cost and expense related reports because bills are commonly backdated.
- Check that financial numbers are both before or after taxes.
- Most production based reports work on pre-tax income.
- Most sales based reports use after-tax income.
Specific Report Problems
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