How to void a payment

Explanation

Note: You cannot Void part of a payment, you can only Void whole payments!

Steps for Voiding a Payment

  1. Open Payments window.
  2. Either choose By Order tab and type in the Order number or choose By Company and browse for the company name and hit
  3. Choose which payment that needs to be Voided
  4. Enter in the Voided By employee and type in a Reason for the Void
  5. Click Void Payment
Note: You can Not void a payment on an order that has been closed more than 90 days. You will need to contact Cyrious Tech Support to set the order to Picked-Up (except franchise stores that pay royalties, they will need to contact their franchise headquarters)

Steps for Voiding an Over Payment

  1. Open Payments window.
  2. Choose By Company and browse for the company name and hit
  3. Select the Over Payment radio button
  4. Choose which payment that needs to be Voided
  5. Enter in the Voided By employee and type in a Reason for the Void
  6. Click Void Payment
Note: You can Not void a payment on an order that has been closed more than 90 days. You will need to contact Cyrious Tech Support to set the order to Picked-Up (except franchise stores that pay royalties, they will need to contact their franchise headquarters)

See Also