Transaction ID Not Found / Orig PNRef Required

Error Message

Transaction ID Not Found / Orig PNRef Required

Explanation of Error

Attempting to post a refund or void settled credit card payments using Merchant Warehouse, this error will appear if the user's account is set to require the PNRef for refunds. The option is on the Merchant Warehouse account and can be changed by MW.

Severity

High. User is not down.

Root Cause:

The option to require a PNRef for refunds is turned on for the Merchant Warehouse account.

Resolution

Contact Merchant Warehouse and inform them to turn OFF the option to require the original PNRef # for the customer.

Version Information

  • Reported : 05/2011
  • Version(s): 04.50
  • Fixed in : n/a

See Also