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access_violations_when_saving_orders-estimates [2019/01/27 11:28] (current)
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 +===== Explanation =====
 +  - Customer creates order/​estimate.  ​
 +  - Enters pricing information with no issues.  ​
 +  - Uses the explorer to pull in a company name.  ​
 +  - Hits save and receives an access violation.
 +
 +
 +
 +==Possible Cause==
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 +
 +
 +This can occur when a customer list is imported into Control where required data fields are missing. ​ For example, Default Tax Class, Contact Last Name, Primary Phone Number, and Payment Terms are all required fields when creating a new company. ​ The system will not permit you to save a new company with any of those fields blank. ​ However, //​importing//​ customers into Control will create the company and save the record with the missing fields.
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 +Days, weeks, months or years can pass before a specific company will be accessed. ​ When an order is created for a company that has missing required data, the result will be an access violation when trying to save.
 +
 +
 +
 +==Solution==
 +  - From within the order or estimate, click on the Company tab, select **View Company**.
 +  - This will cause the company record to open.
 +  - Check for any missing data (required fields appear blue)
 +  - **Edit** the company record, and enter the correct data in the required fields.
 +  - **Save** the record.
 +
 +
 +
 +Now return to the order or estimate and you will be able to save it.
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 +