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access_violations_when_saving_orders-estimates [2019/01/27 11:28] (current) |
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+ | ===== Explanation ===== | ||
+ | - Customer creates order/ | ||
+ | - Enters pricing information with no issues. | ||
+ | - Uses the explorer to pull in a company name. | ||
+ | - Hits save and receives an access violation. | ||
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+ | ==Possible Cause== | ||
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+ | This can occur when a customer list is imported into Control where required data fields are missing. | ||
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+ | Days, weeks, months or years can pass before a specific company will be accessed. | ||
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+ | ==Solution== | ||
+ | - From within the order or estimate, click on the Company tab, select **View Company**. | ||
+ | - This will cause the company record to open. | ||
+ | - Check for any missing data (required fields appear blue) | ||
+ | - **Edit** the company record, and enter the correct data in the required fields. | ||
+ | - **Save** the record. | ||
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+ | Now return to the order or estimate and you will be able to save it. | ||
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