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+ | ====== | ||
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+ | ===== First Steps to take: ===== | ||
+ | * Log out of Control and back in. | ||
+ | * Restart Computer. | ||
+ | * Restart the SSLIP and Chapi. | ||
+ | * Restart your Server then the SSLIP and Chapi. | ||
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+ | Depending on how your network was set up, you may need to log into your server after a Windows Update. | ||
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+ | ===== If you are unable to resolve the issue ===== | ||
+ | * When you have a tech issue that was not resolved by doing the above steps in consecutive order, please document the issue. | ||
+ | * Save screen shots of any error messages and steps taken that before issue/error occurred. | ||
+ | * Contact Technical Support at support@cyrious.com or 225-752-2867. | ||
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+ | Tech support will ask you questions that may include the following: | ||
+ | * What are the steps that brought on the issue? | ||
+ | * What is the error message you are getting? | ||
+ | * How long have you been having the issue? | ||
+ | * Were there any changes made recently on your computer, server or network? | ||
+ | * Does this happen to any other user? Does this happen on any other computers? | ||
+ | * Which version of Control are you running? Help > About Control > Version. | ||
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+ | ===== Connectivity troubleshooting ===== | ||
+ | * Have your IT person/ | ||
+ | * Have your IT person/ | ||
+ | * Is your Anti-Virus or Firewall blocking Control or associated services? | ||
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+ | ===== Email troubleshooting ===== | ||
+ | * Your system/ | ||
+ | * If an individual user changed their email settings, these will be the settings for the individual user. Setup > User Options > Email Option. | ||
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+ | Tech support will ask you questions that may include the following: | ||
+ | * When did the problem start and how often does it occur? | ||
+ | * Have you been successful emailing to yourself or any other email address? | ||
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+ | ===== External exception error messages ===== | ||
+ | * Open an internet browser and search for the External exception error including the error number, these could be related to your operating system, your network or your hardware. | ||
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+ | ===== Printer Issues ===== | ||
+ | * Is your printer turned on, plugged in and the cable connected properly? | ||
+ | * Can you print from other software? | ||
+ | * Is the printer a Network or Local printer? | ||
+ | * Have you or anyone else ever been able to print to the specified printer? | ||
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+ | ===== Other Resources: ===== | ||
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