Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Description ===== You see nothing but a black screen when attempting to open Production Terminal from your computer. ===== Possible Causes: ===== * Windows 7 Pro visual effects may be preventing the browser from displaying properly. * Unhandled Error in Silverlight Application ([[https://social.msdn.microsoft.com/Forums/silverlight/en-US/00df4486-2288-4d5b-8d20-5f42e22fb960/silverlight-bug-error-code-1001?forum=silverlightbugs|Code: 1001]]) - This can be seen on the developer tools console by pressing F12. ===== Possible Solutions: ===== * ===Solution #1 (For Windows 7 Pro)=== * Right-click on "My Computer". * Select Properties. * On the left side of the screen, select Advanced System Settings. * You should now be in the System Properties dialog box. In the Performance section, Press the "Settings" button. * Check the Adjust For Best Performance checkbox and click OK. * Click OK again to exit the System Properties dialog box. * Close the System Properties box. Congratulations! Your Production Terminal should now display properly. * ===**Solution #2**=== * Navigate to Control Panel and search for "Font". * Choose "View installed fonts" * The exception is caused when a font is installed on the system whose name contains "&". //(**Example**: Avenir.ttc is one TrueType Collection containing various fonts with "&" in their name.)// * Uninstall the fonts if they are not being used.