Description
You see nothing but a black screen when attempting to open Production Terminal from your computer.
Possible Causes:
- Windows 7 Pro visual effects may be preventing the browser from displaying properly.
- Unhandled Error in Silverlight Application (Code: 1001) - This can be seen on the developer tools console by pressing F12.
Possible Solutions:
- ===Solution #1 (For Windows 7 Pro)===
- Right-click on “My Computer”.
- Select Properties.
- On the left side of the screen, select Advanced System Settings.
- You should now be in the System Properties dialog box. In the Performance section, Press the “Settings” button.
- Check the Adjust For Best Performance checkbox and click OK.
- Click OK again to exit the System Properties dialog box.
- Close the System Properties box. Congratulations! Your Production Terminal should now display properly.
- ===Solution #2===
- Navigate to Control Panel and search for “Font”.
- Choose “View installed fonts”
- The exception is caused when a font is installed on the system whose name contains “&”. (Example: Avenir.ttc is one TrueType Collection containing various fonts with “&” in their name.)
- Uninstall the fonts if they are not being used.
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