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black_screen_when_opening_production_terminal [2019/01/27 11:28] (current)
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 +====== ​ ======
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 +
 +
 +===== Description =====
 +
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 +You see nothing but a black screen when attempting to open Production Terminal from your computer.
 +
 +
 +
 +===== Possible Causes: =====
 +  * Windows 7 Pro visual effects may be preventing the browser from displaying properly.
 +  * Unhandled Error in Silverlight Application ([[https://​social.msdn.microsoft.com/​Forums/​silverlight/​en-US/​00df4486-2288-4d5b-8d20-5f42e22fb960/​silverlight-bug-error-code-1001?​forum=silverlightbugs|Code:​ 1001]]) - This can be seen on the developer tools console by pressing F12.
 +
 +
 +
 +===== Possible Solutions: =====
 +  * ===Solution #1 (For Windows 7 Pro)=== ​
 +    * Right-click on "My Computer"​.
 +    * Select Properties.
 +    * On the left side of the screen, select Advanced System Settings.
 +    * You should now be in the System Properties dialog box. In the Performance section, Press the "​Settings"​ button.
 +    * Check the Adjust For Best Performance checkbox and click OK.
 +    * Click OK again to exit the System Properties dialog box.
 +    * Close the System Properties box. Congratulations! Your Production Terminal should now display properly.
 +  * ===**Solution #​2**=== ​
 +    * Navigate to Control Panel and search for "​Font"​.
 +    * Choose "View installed fonts"
 +    * The exception is caused when a font is installed on the system whose name contains "&"​. //​(**Example**:​ Avenir.ttc is one TrueType Collection containing various fonts with "&"​ in their name.)//
 +    * Uninstall the fonts if they are not being used.
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