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cannot_open_without_a_valid_database [2019/01/27 11:28] (current) |
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+ | Unable to Open without a valid database | ||
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+ | ===== Explanation ===== | ||
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+ | ===== Resolution ===== | ||
+ | - Log into SSLIP. | ||
+ | - Go to Database Administration | ||
+ | - Click on SMS group | ||
+ | - Click Test Connection | ||
+ | - Make sure connection is successfull. | ||
+ | - If not, check physical file location and if Database is missing or in another directory, correct either the location of the Database or the SSLIP Data path. | ||
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+ | ===== Resolution 2 ===== | ||
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+ | **Note:** If the Server can open Cyrious, but not the client machines follow these steps | ||
+ | - Log into SSLIP. | ||
+ | - Go to Database Administration | ||
+ | - Click on SMS group | ||
+ | - Ensure all paths are set to the UNC path **NOT** the local path | ||
+ | - Click Test Connection | ||
+ | - Make sure connection is successfull. | ||
+ | - If not, check physical file location and if Database is missing or in another directory, correct either the location of the Database or the SSLIP Data path. | ||
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+ | ===== Resolution 3 ===== | ||
+ | - Scan the Data folder (or Data3 if customer is running V2000 of the program) for all db files and mb files and adjoined indexes | ||
+ | - If one or more turns up missing, then try restoring from the most recent backup | ||
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+ | < | ||
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+ | ===== Resolution 4 ===== | ||
+ | - Ensure the database files are residing in the data folder instead of a subfolder (i.e. " | ||
+ | - Copy the files and paste them inside the the parent data folder | ||
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+ | ==Resolution 5 == | ||
+ | - If a FASTSIGNS store, ensure the Data folder contains the "Aa Data.txt" | ||
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