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cant_send_email._locks_up_cyrious [2019/01/27 11:28] (current)
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 +====== ​ ======
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 +===== Explanation of Issue =====
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 +Unable to send email using Cyrious but does not get an error message. It appears as though the program
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 +becomes unresponsive at the point of sending the email. The only way to resume activity in Cyrious is to end the
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 +SMS.exe or Control.exe process and reopen Cyrious.
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 +
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 +=====   =====
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 +
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 +===== Possible Root Cause(s) =====
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 +Anti-Virus or Firewall Configuration
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 +===== Resolution =====
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 +After verifying the proper email configuration under the system settings, verify that the anti-virus software or firewall is set to allow Cyrious. Setting the proper permissions is done by adding it to the list of exceptions as a trusted program.
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 +In some cases, this may not work with all anti-virus progams such as Trend Micro. To verify that the problem is caused by the anti-virus, completely disable the anti-virus program then try to recreate the problem by resending the email out of Cyrious. If the email is sent successfully I would recommend contacting the anti-virus support team to further assist and or consider other anti-virus alternatives such as [[http://​www.microsoft.com/​security_essentials/​|Microsoft Security Essentials]] if supported by their operating system.
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