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control1_-_client_install [2019/01/27 11:29]
 control1_-_client_install [2019/01/27 11:29] (current)
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 +======  ======
 +
 +
 +
 +===== Explanation =====
 +
 +
 +
 +There are three methods of installing Control on a client PC. In order of easiest to most difficult:
 +
 +
 +
 +===== 1. Use the Cyrious Launcher =====
 +  - Log into cyrioussoftware.com on the client PC
 +  - Go to Tech Support > Downloads
 +  - Download the Cyrious Launcher and run it
 +
 +
 +
 +===== 2. Use the Client Installer =====
 +  - Log into cyrioussoftware.com on the client PC
 +  - Go to Tech Support > Downloads
 +  - Download the Control Client Installer and run it
 +  - When prompted for the path to the Cyrious$ share, put in \\//server_name//\cyrious$
 +  - This should put a Control shortcut on the desktop and install Crystal Reports drivers
 +
 +
 +
 +===== 3. Perform a manual client installation =====
 +  - Using Windows Explorer, navigate to \\//server_name//\cyrious$
 +  - Go into the Control folder
 +  - Right-click Control.exe and choose Send to > Desktop (create shortcut)
 +  - Rename the desktop shortcut to 'Cyrious Control'
 +  - Download and install the Crystal Reports XI Installation and BarCode Support Installer from the downloads page at cyrioussoftware.com
 +
 +
 +
 +===== Issues =====
 +  * If Password Protected Sharing is enabled on the server, this will cause problems with all 3 of the above methods. Only using method 3 (manual install) will clue you in to this being the problem. If methods 1 and 2 are not working, try navigating to the Cyrious$ share on the server (\\//server_name//\cyrious$) using Windows Explorer. If you get prompted for a network login, you must disable Password-protected sharing on the server. On the server, go to Control Panel > Network and Sharing Center > Change Advanced Sharing Settings. Locate 'Password Protected Sharing' and turn it off.
 +
 +
 +
 +===== If Off Support: =====
 +
 +
 +
 +==== Installing Crystal XI DLL's ====
 +
 +
 +
 +This step involves installing Crystal Reports XI DLL's. These DLL files are required in order to access the various report files included with Control.
 +  - Download the [[http://dl.cyriousasp.com/Control/Crystal%20Reports%20XI%20Installer.msi|Crystal Reports XI Installation from this link]] .
 +  - Run the installer, follow the on-screen steps to complete the installation.
 +
 +
 +
 +==== Barcode Support Installer ====
 +
 +
 +
 +This step involves installing Bar Code Fonts & DLL's. These DLL files are required in order to access some report templates that have embedded barcode fonts.
 +  - Download the [[http://dl.cyriousasp.com/Control/BarCode%20Fonts%20Installer.msi|Barcode Support Installer from this link]] .
 +  - Run the installer, follow the on-screen steps to complete the installation.
 +
 +
 +