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control_-_how-to_write_off_an_order [2019/01/27 11:28] (current)
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 +====== ​ ======
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 +When an balance due on an order is determined to be "​uncollectable",​ Control provides a mechanism to write-off the balance.  ​
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 +Like a payment, write-off reduces the balance due on the order and corresponding accounts receivable. ​ Unlike a payment, however, the amount of the reduction is an expense (or contra-income).
 +
 +**Notes:**
 +  * You can only write-off an order in a sales status.
 +  * Unlike editing an order and reducing the amount of the order, write-off do not reduce any sales tax owed.
 +  * Although not required by Control, generally write-offs are used to reduce the entire remaining balance due.
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 +
 +
 +===== Steps =====
 +  - Open the Order.
 +  - Go to Totals Tab.
 +  - Click on price button for Write Off.  (If the button is not shown, check that the orders is in the sales status.)
 +  - Enter in amount of Write Off.
 +  - Enter in a Reason for Write Off.
 +  - Click OK.
 +
 +
 +
 +===== Version Information =====
 +  * Reported : 7/30/2009
 +  * Version(s): All
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