Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== Error Message ===== Error checking email:Authentication failed ===== Explanation of Error ===== The Customer receives this error when trying to email out of Control. ===== Severity ===== **Normal**. User is not down but cant email from that machine using internal settings. ===== Possible Root Cause(s) ===== The customers user name and password information may not be correct. Try using the test email information in place of theirs to make sure this is the case. ===== Resolution ===== - Open the 'Setup' menu, system setup and choose email options. - Write down all existing settings before making any changes. Make sure the user knows the password before deleting or replacing it. - Go into edit mode and Select 'Internal' under the drop down arrow section. - Apply the following information: * POP (Incoming Mail Server): pop.1and1.com * SMTP (Outgoing Mail Server): smtp.1and1.com * SMTP (Outgoing Mail Port): 25 * Username: * Password: - Run the "Send Test Email" and "Test Check Email" tests after you apply the settings and make sure "Authentication required" is checked. - Reset the users information to their original setting. **Do not leave the user pointing at the test email system.** ===== Version Information ===== * Reported : 7/9/2009 ===== Related Errors =====