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control_error_-_invalid_account [2019/01/27 11:28] (current)
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 +====== Control Error - Invalid Account ======
 +
 +
 +
 +===== Error Message =====
 +
 +
 +
 +The General Ledger entries for Company "​xyz",​ Order "​1234"​ Contain an unrecognized or invalid account. Please consult Cyrious Technical Support for assistance in troubleshooting this problem
 +
 +
 +
 +===== Explanation of Error =====
 +
 +
 +
 +Control has a self-healing system for the GL for Orders. ​ It is designed to find potential past problems and correct (or at least expose) them.  ​
 +
 +
 +
 +The self-healing GL mechanism works like this whenever Control is ready to save an order (due to an edit, status change, etc.):
 +  - Control then reads the actual GL looking for all entries associated with the order.
 +  - Control determines what the GL should look like for the order when it is all done.
 +  - Control then makes the adjusting entries to transition from #1 to #2.
 +
 +
 +
 +This message indicates that during the scan of the existing GL entries in the database, Control has found GL entries that have an invalid (or no) GL Account.
 +
 +
 +
 +===== Severity =====
 +
 +**High**. The GL will not be in balance. ​ User cannot make payments with this payment method.
 +
 +
 +
 +===== Possible Root Cause(s) =====
 +  - Check that all payment methods have a bank account assigned. ​ If not, payments applied might not have a GL entry.
 +
 +
 +
 +===== Resolution =====
 +  - Fix the Payment Accounts
 +    * Go to Setup --> Accounting setup
 +    * Select the Payment Methods in the left column
 +    * Choose the payment that is causing the error and insert a DEFAULT BANK ACCOUNT
 +  - Fix the Out of Balance
 +    * Edit the payment GL entry.
 +    * Change the GL Account to the proper bank account.
 +    * Edit and Save the Order to confirm the entries are now balanced and correct.
 +
 +
 +
 +===== Related Errors =====
 +
 +
 +
 +Out of Balance
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 +
 +
 +