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control_error_-_invalid_account [2019/01/27 11:28] (current) |
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+ | ====== Control Error - Invalid Account ====== | ||
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+ | ===== Error Message ===== | ||
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+ | The General Ledger entries for Company " | ||
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+ | ===== Explanation of Error ===== | ||
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+ | Control has a self-healing system for the GL for Orders. | ||
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+ | The self-healing GL mechanism works like this whenever Control is ready to save an order (due to an edit, status change, etc.): | ||
+ | - Control then reads the actual GL looking for all entries associated with the order. | ||
+ | - Control determines what the GL should look like for the order when it is all done. | ||
+ | - Control then makes the adjusting entries to transition from #1 to #2. | ||
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+ | This message indicates that during the scan of the existing GL entries in the database, Control has found GL entries that have an invalid (or no) GL Account. | ||
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+ | ===== Severity ===== | ||
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+ | **High**. The GL will not be in balance. | ||
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+ | ===== Possible Root Cause(s) ===== | ||
+ | - Check that all payment methods have a bank account assigned. | ||
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+ | ===== Resolution ===== | ||
+ | - Fix the Payment Accounts | ||
+ | * Go to Setup --> Accounting setup | ||
+ | * Select the Payment Methods in the left column | ||
+ | * Choose the payment that is causing the error and insert a DEFAULT BANK ACCOUNT | ||
+ | - Fix the Out of Balance | ||
+ | * Edit the payment GL entry. | ||
+ | * Change the GL Account to the proper bank account. | ||
+ | * Edit and Save the Order to confirm the entries are now balanced and correct. | ||
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+ | ===== Related Errors ===== | ||
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+ | Out of Balance | ||
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