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— control_error_-_invalid_class_type_string [2019/01/27 11:28] (current)
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 +======  ======
 +
 +
 +
 +===== Error Message =====
 +
 +
 +
 +Invalid Class Type String
 +
 +
 +
 +===== Explanation of Error =====
 +
 +
 +
 +Whenever emailing out of Control using Outlook.
 +
 +
 +
 +===== Severity =====
 +
 +**Normal**. User is not down, but can't email out Control. 
 +
 +
 +
 +===== Possible Root Cause(s) =====
 +
 +
 +
 +The registry entry for Outlook that Control needs is either missing or corrupt.
 +
 +
 +
 +===== Resolution =====
 +
 +
 +
 +1. Have customer run their Office Setup and select the Repair utility in the Setup Menu. This will repair the registry entry that Control is referencing for to get to Outlook.
 +
 +
 +
 +2. Retry email action out of Control.
 +
 +
 +
 +===== Version Information =====
 +  * Reported : __/__/20__
 +  * Version(s):
 +  * Fixed in :
 +
 +
 +
 +===== Related Errors =====
 +
 +
 +
 +