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control_error_-_log_in_failed._database_group_not_found [2019/01/27 11:28] (current)
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 +====== ​ ======
 +
 +
 +
 +===== Error Message =====
 +
 +
 +
 +Log in failed. Database group not 
 +
 +
 +
 +===== Explanation of Error =====
 +
 +
 +
 +The customer receives "​database group is not active"​ when trying to startup Cyrious Control.
 +
 +
 +
 + ​==Severity== ​
 +
 +**High**.User is down.
 +
 +
 +
 +===== Possible Root Cause(s) =====
 +
 +
 +
 +1) One or more of the database groups inside of database administration in the SSLIP
 +
 +
 +
 + ​settings for Control is marked as inactive and needs to be checked.
 +
 +
 +
 +2) The protocol settings for SQL server on the client workstation isn't set, and needs to be configured for TCP/IP, Named Pipes, and Multiprotocol
 +
 +
 +
 +===== Resolution =====
 +
 +
 +
 +1) Open the Cyrious SSLIP from the Cyrious server workstation and browse to the "​database administration"​ group. Check settings for both the "​Control System Data" and "Store Data" groups. Make sure both are marked as "​active"​ by looking to the right-hand side of each group area selection.
 +
 +*Restart the sslip*
 +
 +
 +
 +2) The protocol settings can be set by typing "​cliconfg"​ inside the '​run'​ command in windows, and this is where you manually change these settings. All other protocols should be removed from the list if any others are already enabled.
 +
 +*Test by opening Control*
 +
 +
 +
 +===== Version Information =====
 +  * Reported : __/__/20__
 +  * Version(s):
 +  * Fixed in :
 +
 +
 +
 +===== Related Errors =====
 +
 +
 +
 +