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control_error_-_no_names_in_login_user_dropdown [2019/01/27 11:28] (current)
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 +====== Control Error - No Names in Login User Dropdown ======
 +
 +
 +
 +===== Error Message =====
 +
 +
 +
 +None
 +
 +
 +
 +===== Explanation of Error =====
 +
 +
 +
 +The login screen for Control contains a UserName dropdown with a list of all the valid users set to login to Control. ​ The list of names is retrieved from the SSLIP, but the list is empty. ​ (If the SSLIP communication was not successful a different message would be displayed.)
 +
 +
 +
 +===== Severity =====
 +
 +**High**. The user cannot login.
 +
 +
 +
 +===== Possible Root Cause(s) =====
 +  - The list of names is retrieved by the SSLIP when it connects to the database. ​ The failure to find the names is a sign that the SSLIP was not able to connect to the database.
 +
 +
 +
 +===== Resolution =====
 +  - Restart the SSLIP. ​ Check if the Control login has user names in the dropdown.
 +  - Check the Connection between the SSLIP and Database
 +    - Login to the SSLIP.  ​
 +    - Open the database administrator and navigate to the Control StoreData Database.
 +    - Test the database connection.  ​
 +    - If the connection test fails, see [[sslip_error_-_unable_to_connect_to_the_database|SSLIP Error - Unable to Connect to the Database]].
 +  - Check the User Table.
 +    - Login to the SSLIP.  ​
 +    - Open Database Browser for the Control StoreData Database.
 +    - Open the User Table
 +    - Verify that there are logins in the system. ​ It is not possible to delete the administrative login from within Control.  ​
 +    - If there are no logins, you will have to manually recreate the administator'​s entry in this table. ​ Open another valid database and manually copy the values in the administrator user login (ParentID = 10).
 +
 +
 +
 +===== Related Errors =====
 +
 +
 +
 +