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control_error_-_no_names_in_login_user_dropdown [2019/01/27 11:28] (current) |
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+ | ====== Control Error - No Names in Login User Dropdown ====== | ||
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+ | ===== Error Message ===== | ||
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+ | None | ||
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+ | ===== Explanation of Error ===== | ||
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+ | The login screen for Control contains a UserName dropdown with a list of all the valid users set to login to Control. | ||
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+ | ===== Severity ===== | ||
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+ | **High**. The user cannot login. | ||
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+ | ===== Possible Root Cause(s) ===== | ||
+ | - The list of names is retrieved by the SSLIP when it connects to the database. | ||
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+ | ===== Resolution ===== | ||
+ | - Restart the SSLIP. | ||
+ | - Check the Connection between the SSLIP and Database | ||
+ | - Login to the SSLIP. | ||
+ | - Open the database administrator and navigate to the Control StoreData Database. | ||
+ | - Test the database connection. | ||
+ | - If the connection test fails, see [[sslip_error_-_unable_to_connect_to_the_database|SSLIP Error - Unable to Connect to the Database]]. | ||
+ | - Check the User Table. | ||
+ | - Login to the SSLIP. | ||
+ | - Open Database Browser for the Control StoreData Database. | ||
+ | - Open the User Table | ||
+ | - Verify that there are logins in the system. | ||
+ | - If there are no logins, you will have to manually recreate the administator' | ||
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+ | ===== Related Errors ===== | ||
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