Differences
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control_error_-_nothing_happens_when_opening_control [2019/01/27 11:28] |
control_error_-_nothing_happens_when_opening_control [2019/01/27 11:28] (current) |
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+ | ===== Error Message ===== | ||
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+ | When you double-click on the Control icon, nothing happens. | ||
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+ | ===== Explanation of Error ===== | ||
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+ | The most likely causes of this error (in order of priority) are: | ||
+ | - A copy of Control is hung in the background. | ||
+ | - The user is not double-clicking properly/ | ||
+ | - An error is occuring before the login screen is displayed but that error is hidden from the user. | ||
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+ | ===== Severity ===== | ||
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+ | **Moderate**. | ||
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+ | ===== Resolution ===== | ||
+ | - Check if Control is hung in the background. | ||
+ | - Open Task Manager | ||
+ | - Look for Control.EXE in the list of running tasks | ||
+ | - If found, click on it and click the "End Process" | ||
+ | - Restart Control. | ||
+ | - To check if it is a mouse/input problem | ||
+ | - Click on the Control icon once to select it | ||
+ | - Hit the Enter key on the keyboard to launch it. | ||
+ | - If the problem still persists, check the [[control_error_logs|Control Error Logs]] and the [[sslip_error_logs|SSLIP Error Logs]] for any indication of a problem. | ||
+ | - If the problem still persists, Reboot | ||
+ | - If the problem still persists, check the [[system_event_logs|System Event Logs]] for any hidden system errors. | ||
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+ | ===== Possible Root Cause(s) ===== | ||
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+ | This is most commonly associated with Control hanging when it was shutdown the last time. The window disappears from the screen before the program is freed from memory, so if an error occurs at that time it can be stuck open but invisible. | ||
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+ | ===== Related Errors ===== | ||
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