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control_reports_dont_match [2019/01/27 11:28] (current)
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 +This page lists common errors associated with customer requests that differing reports don't match each other. ​ This is generally caused by one of the following issues:
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 +==Steps to Diagnose==
 +  - **Have copies of the report faxed or emailed over to technical support.** Do not attempt to determine the problem without having the reports in front of you.
 +  - Check that the date ranges (if applicable) are the same on both reports.
 +    * If running a historical report, ensure that both reports support running for a previous period. ​ Not all reports do.
 +  - Check that the reports were printed at about the same time.
 +    * Some reports that cover a time span may correctly change if reprinted for the same time span.  This is especially true for cost and expense related reports because bills are commonly backdated.
 +  - Check that financial numbers are both before or after taxes.  ​
 +    * Most production based reports work on pre-tax income.
 +    * Most sales based reports use after-tax income.
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 +==Specific Report Problems==
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