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control_unable_to_open [2019/01/27 11:29] |
control_unable_to_open [2019/01/27 11:29] (current) |
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+ | ===== Error Message ===== | ||
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+ | Double clicking on the Control shortcut and nothing is happening. | ||
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+ | ===== Explanation of Error ===== | ||
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+ | When you run Control, one of the first thing that it does is look for other copies of Control already running. | ||
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+ | If Control gets hung while in the process of shutting down, it may be off the screen but still running in the background. | ||
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+ | ===== Severity ===== | ||
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+ | **Normal**. User is down on that client. | ||
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+ | ===== Possible Root Cause(s) ===== | ||
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+ | The Control process may be hung in the background already. | ||
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+ | ===== Resolution ===== | ||
+ | - Right click on the Windows task bar. | ||
+ | - Open Windows Task manager. | ||
+ | - Click on the Processes tab. | ||
+ | - Locate the Control.exe process. | ||
+ | - End the process if running | ||
+ | - Restart application from shortcut. | ||
+ | - If if still wont open, reboot the machine and reattempt to run Control. | ||
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+ | ===== Version Information ===== | ||
+ | * Reported : 7/16/2009 | ||
+ | * Version(s): All | ||
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