Steps 1
- Go to Payment screen.
- Click on Refunds button and insert the Company name you need to give the refund on
- Fill in the necessary information, Amount, Reason, Issued By, and Issue Refund From (Note: Use the same method of payment as the original payment that you are refunding).
- Also select the origin the refund will be given from radio button (i.e. From Customer's Credit Balance or From Order Payments)
- Click Issue Refund
Or
Steps 2
- Open Explorer
- Locate order that's closed and needs a refund
- Right-Click on order and select “Issue Refund”
- Cyrious will redirect you to the Payment Entry screen
- Perform basic refund process on order (remeber to select the payment method used when the customer made the payment)
- As a result, order will be re-opened
If refunding from an order that has been Closed more than 90 days (or the Picked-Up in not showing in the To: box)
Steps 3
- Contact Cyrious Tech Support
note: If you are a franchise that pays royalties, you will need to contact you franchise headquarters see below for approval and they will contact Cyrious Tech Support for you.
FASTSIGNS Corporate points of contact
- Matt Miles, Senior Director Business Services; Matt.Miles@fastsigns.com
- Jim Howe, Vice President of Franchise Support; Jim.Howe@fastsigns.com
- Buddy Williams, Director of Operations; Buddy.Williams@fastsigns.com
- Jason Maston; jason.maston@fastsigns.com
Discussion
Steps 1 & 2 do not work in my Cyrious so call tech support it is