This can be caused by an edit of the Store Information not saving properly. When you edit some records, SMS creates a temporary copy of the record (with a negative ID) so that it can work with it without changing the original copy. This error indicates that you are trying to do something that would place the record into edit mode, but there is already a temporary working copy of the record. SMS interprets this to mean another user (or window) is already editing the record.

This message can also occur when a related record can't be locked. (For example, to apply payments to an order the customer record must also be locked since customers track their balance outstanding.)

Note: Not all records use this type of locking.

Low. The user is not down. Only access to this particular record.

1. Another user has the same record open.
2. This user has the same record open in another window.
3. A record was being edited when SMS was improperly closed (network failure, SSLIP failure, Ctrl-Alt-Del, or power off). This left a temporary copy of the record in the database but no user is actually using it.

SMS contains a utility to remove all temporary lock files.

1. Close ALL copies of Cyrious SMS.

1. Run SMS from one computer only and close all windows in Cyrious
2. Click on MGMT | Maintenance | Utilities | Database Cleanup.
3. Click OK to run the utility.
4. Confirm that you can now edit the previously locked record.