Explanation
There is more than one cause to needing to have to edit a Daily, Monthly, or Yearly Close out but they are usually easy to fix some of the common reasons are as follows.
- Customer Did not close the Day,Month,or Year as they should have.
- They Closed more than once.
- They Did not close at all.
- The date and or times are incorrect and need to be corrected and updated.
- The Time that they closed was too early.
- The Date which they closed out on was wrong.
- The Customer did not close Cyrious down on all systems before doing the closeout.
- Customer needs to close all open windows in Cyrious on the computer on which they are doing the close out.
Resolution
- Open DBBrowser
- Select the Closeout table
- Navigate to the missing closeout's time frame
- Correct accordingly:
- Remove duplicated closeout
- Manually enter in the correct DateTime
### Enter time as 11:59:59 PM to ensure you get everything for the day if they did not close the period
### Enter the time based on the time of the reports that printed - be sure to get the end report date time and to include the seconds
### Use D (daily), M (monthly), Y (yearly), R (royalty), X (export), or Q (quarterly) as appropriate for the CloseOutType
- If datetime correct, repull reports - refresh issue
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