Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ===== Upgrade License ===== ===== Severity ===== **High** Limited use of the program ===== Resolution ===== - Check the customers record to see if they still have a balance outstanding. - Connect to customer's server machine. - Copy over the Tech Utility to the customer desktop - Open the Tech Utility - Go to Local Dongle tab - Click the Check Key button at the bottom left - Set the level to newly authorized level (Platinum, or Gold) - Ensure the Permanent checkbox is checked - Click the Initialize Key button at bottom right - Close the Tech Utility - Permanently deleted the Tech Utility off the customer's computer (**NOTE: THIS IS CRITICAL**)