Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ==Explanation== This is a reminder of when your support contract ends. This will not disable any features in Cyrious. ==Resolution== - Open Company record in Control and go to Service Contact tab - Note the Expiration Date* - Open you Tech Utility - Click on the tab SMS Pre-Ver. 8 Codes - Enter the expiration Date in the Authorized Through: DDL - Note the Tech Code - Have customer double click on the Support Expired label in Cyrious - Read the customer the Tech Code - Have the customer click OK button and OK again - Have customer click once where the Support Expired label was - Have customer click once again where the Support Expired label was - Have the customer read back the date now showing ensuring it matches * If customer is on Monthly contract (see UDF> Tech) explained that this is only a reminder and does not affect Cyrious. Offer to extend it for a year, but that we will have their actual support expiration date on file and that date showing is NOT an official support expiration date.