Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== Telephone Support Information ====== You can reach Technical Support by dialing any of these numbers: * 888-552-9823 (North America) * 225-752-2867 [[include_componentpage_wikinamesupport_pagesupport_schedule_wrap1|include component="page" wikiName="support" page="support_schedule" wrap="1" ]] =Email= * [[mailto:supportcyrious.com|mailto:supportcyrious.com]] ====== Emergency Off-Hours Support Information ====== Emergency Off-Hours support is available if needed. Off-hour support is not intended as a replacement for normal support hours, but as a service for our customers in critical and emergency situations. Accordingly, there is a $75 additional charge for accessing the off-hours technician that must be paid via credit card in advance of the assistance. Users not on a support contract will also have to pay for the support call itself at standard rates ($120 for SMS, $150 for Control). By submitting a request, you acknowledge and agree to pay these charges. In order to request assistance, please email offhours@cyrious.com with a your name, company name, telephone number and/or cell number, best time to reach you, along with a description of the problem. Doing so helps us understand your problem and how to contact you. ===== Related Links ===== * [[support_schedule]] * [[mailto:supportcyrious.com|mailto:supportcyrious.com]] * [[mailto:offhourscyrious.com|mailto:offhours@cyrious.com]]