Error saving report “Filename” to file C:\Users\……\filename.pdf

Failed to export the report.

Crystal Report

Report File: Filename.rpt

Unable to save report as PDF. This may happen on one report but not others.

Normal, user is not down however is unable to save the report in a PDF format.

• Crystal Reports DLL's are not installed or may be corrupt.
• Crystal Reports DLL's from another software package are conflicting with the Crystal Reports DLL's for Cyrious.
• Non-standard fonts on the report.
• A Windows 7 Update (KB3102429) released 11-17-2015 intending to add foreign currency symbols had a side-effect of causing this issue to arise.

• Re-install the Crystal Reports XI DLL's for Control.
• Un-install any conflicting software that is responsible for creating PDF's. There is a known issue with Acrobat 8 Professional potentially causing this problem to occur in some cases.
• Check the Crystal Report for non-standard fonts, if you have a special font that you're using it may not be supported by the PDF. As a quick test, backup your report and highlight every field on the report and change the fonts to a standard font such as Arial, MS Sans Serif, Times New Roman, etc.
• Login to CyriousSoftware.com and download/install the Arial Fonts file from the Control Reporting Downloads section

• Reported : 6/10/2011
• Reference: Company #3280, ticket #160996