This page lists common errors associated with customer requests that differing reports don't match each other.  This is generally caused by one of the following issues:



==Steps to Diagnose==
  - **Have copies of the report faxed or emailed over to technical support.** Do not attempt to determine the problem without having the reports in front of you.
  - Check that the date ranges (if applicable) are the same on both reports.
    * If running a historical report, ensure that both reports support running for a previous period.  Not all reports do.
  - Check that the reports were printed at about the same time.
    * Some reports that cover a time span may correctly change if reprinted for the same time span.  This is especially true for cost and expense related reports because bills are commonly backdated.
  - Check that financial numbers are both before or after taxes.  
    * Most production based reports work on pre-tax income.
    * Most sales based reports use after-tax income.



==Specific Report Problems==