==Explanation==



This is caused by a number of things, invalid path/filename in the SSLIP, the Cyrious folder is not shared correctly, Anti-Virus blocking the connection, Firewall blocking the connection.



==Resolution 1==
  - Disable the Anti-Virus on the server and/or client machine
  - Test



==Resolution 2==
  - Disable the Firewall on the server and/or client machine
  - Test



==Resolution 3==
  - Check the Cyrious\SMS folder to ensure the data folder is there
  - Open the Data folder to ensure there is data in the folder



==Resolution 4==
  - Navigate to the **Cyrious** folder on the server (default location is C:\Program Files\Cyrious)
  - Left click on the **Cyrious** folder
  - Click **Sharing and Security...**
    - If you do **NOT** see a tab called **Security** do the following, otherwise skip ahead to step 4
    - Click the **Cancel** button
    - Click on the **Tools** button at the top of the folder 
    - Select **Folder Options**
    - Select the **View** Tab in the new pos-up
    - Scroll to the bottom of the **Advanced Settings**
    - Uncheck the **Use simple file sharing (Recommended)** checkbox
    - Click **Ok**
    - Go back to step 2
  - Click the **Sharing** tab
  - Ensure that the **Share this folder** radio button is selected (you should see **Cyrious$** in the **Share Name:**)
  - Click the **Permissions** button
  - In the new pop-up, ensure that **Everyone** is in the **Group or user names**, if not add it by clicking the **Add** button
  - Ensure that the **Allow Full Control** check box is checked
  - Click **OK**
  - Click the **Security** tab at the top of the **Cyrious Properties** pop-up
  - Scroll through the **Group and user names** to ensure that all users EXCEPT **Creator Owner** have the **Allow Full Control** checkbox checked
  - Click the **Add** button and add **Everyone**
  - Click the **Allow Full Control** checkbox for **Everyone**
  - Click the **Advance** button
  - Uncheck any checkboxes that are checked
  - Click the **Remove** button
  - Click the **Apply** button
  - Check both checkboxes
  - Click **Apply**
  - Click **OK**
  - Again, scroll through the **Group and user names** to ensure that all users EXCEPT **Creator Owner** have the **Allow Full Control** checkbox checked
  - Click **OK**
  - Try opening Cyrious



==Resolution 5==
  - Shut down all computers
  - Reboot your Router



==Resolution 6==
  - Contact Tech Support (888-552-9823)