==Explanation==



This is caused by a problem writing to the database. It is usually related ton either networking issues or interface between Cyrious and Windows



==Resolution==
  - Get order number from customer
  - View order in SMS - confirm **Totals** tab is missing payment, but payment is showing in the **Payment History** and **Adjustment History** in the **History** tab
  - Confirm **Payment History** does not show payment coming out (**See Resolution 3**)
  - Get everyone out of Cyrious and backup the database
  - Open the DBBrowser
  - Confirm payment is in the **GL** table by filtering - OrderID = XXXXX (**see Resolution 2 if not there or if amount show being transferred to customer credit**)
  - Add payment amount to the **Order** table in the **TotalPayments** field
  - Reduce down the **BalanceOutstanding** field in the **Order** table accordingly



==Resolution 2==
  - Get order number from customer
  - View order in SMS - confirm **Totals** tab is missing payment, but payment is showing in the **Payment History** and **Adjustment History** in the **History** tab
  - Confirm **Payment History** does not show payment coming out (**See Resolution 3**)
  - Get everyone out of Cyrious and backup the database
  - Open the DBBrowser
  - Confirm payment is in the **GL** table by filtering - OrderID = XXXXX
  - **IF payment is not in the GL table do the following steps:**
    - Remove payment info in the **Adjustment**, and **Payment** tables (copy the date and save to a notepad)
    - Reopen Cyrious
    - Have customer reenter payment (confirm success)
    - Close Cyrious and SSLIP
    - Backdate the payment info in **Adjustment**, **GL**, and **Payment** tables



==Resolution 3==

**If the **Payment History** shows the payment coming out, do the following:**
  - Open the **Customer** record
  - Go to the **History** tab
  - Scroll down in the **Payment History** and look for the Payment coming out of the order
  - Confirm you see the payment going into Customer Credit (Order of 0 with the payment amount)
  - Go to the **Financal** tab and confirm the customer has the credit for atleast the amount of the payment
  - Go to the **Payment** window
  - Select the **Apply Credit** button
  - Apply the credit back to the order