==Explanation==



Cyrious has the ability to email either directly out or use Outlook. 

**Setting up email in Cyrious is a local setting. Therefore the steps below are required on every computer that has Cyrious.**



=Resolution=



==Steps 1(Using Outlook)==
  - Open Cyrious on the computer that needs to be set up
  - Navigate to Mgmt>Set-Up>User Options
  - Select the Email Options tab
  - Click on the drop down buttong that says Internal
  - Choose Outlook, click save and close the Explorer window            

**Note: To use Outlook with Cyrious, it can not be Outlook Express or Outlook Cloud**



==Steps 2 (Direct email out of Cyrious)==



==Part 1 Handled by Customer before setting up email in Cyrious==
  - Have customer contact their ISP for their SMTP information. Have the customer tell them they are setting up their Outlook.
  - Make sure they ask if a portoffset is required



==Part 2==
  - Open Cyrious on the computer that needs to be set up
  - Navigate to Mgmt>Set-Up>User Options
  - Select the Email Options tab
  - Fill in the blanks as required
  - Unless your ISP requires additional information, you can stop at the Authentication Required checkbox
  - Check Authentication Required checkbox if the ISP gives you a Password
  - You can check the Copy me on all Emails by default (it will forward a copy of the email to the address you put in the Email Address
  - If the ISP informs you that you have to set a Port other than 25, click the Different SMTP Port Required checkbox 
  - Fill in the SMTP Port number
  - Click Send Test Email button
    - If it fails, check your information again
  - If it succeeds, test by emailing an Invoice/Estimate to your own email address
  - If it fails to send an email to you, read the error message
    - Authentication error 



### Go back to Email Options



### Uncheck the Authentication Required checkbox **(Do not remove the password yet)** and test again by emailing to yourself



### If it fails again, remove the password and test again by emailing to yourself



### If it fails again, you will have to use Outlook to email
    - Acknowledgement error



### Go back to the Email Options



### Fill in the information at the bottom starting at Email server requires checking email before sending checkbox - check it 



### Fill in the Incoming Mail Server (POP3) info



### Check the Different POP3 Port Required checkbox if they told you a different port



### Fill in the POP3 Port



### Click the Test Check Email button



### If it fails, check your information



### If it succeeds, test by sending an email to your own email address



### If it fails again, you will have to use Outlook to email