=Error Message=



=Explanation of Error=



=Severity=



High  / Low



=Tier 1 Actions=
  - Close all copies of SMS and the SSLIP
  - Check **Computer Management** to confirm that no files in the ..\Cyrious$\SMS hierarchy are open.  If they are, close them.
  - Confirm you have the correct Data folder by looking at the modified date of the files in the data folder.
  - Backup the Database by 
    * Right-clicking on the Data folder 
    * Choosing **Send To | Compressed File**.  
    * When complete, name the file "Data YYYY-MM-DD xx.zip", as in "Data 2015-03-18 JB.zip" where "xx" are the technicians intials
    * Move the back up to the ..\Cyrious$\SMS\Tech Backups folder.  Create the folder if it does not exist.
  - 
  - Run the following queries to .... 



[[code_formatsql|code format="SQL"]]



;



</code>
  - ... continue 
  - If problem still exists, ... __Elevate to Tier 2 Support__.  
  - Restart the SSLIP and SMS
  - Run SMS



=Task Information=
  * Last Updated: ___/2015
  * Created By: 
  * Verified By: 
  * Applies to All Versions / Version 8.9+, Version 8.6+, SMS 2000+