How do I void a payment in Control?

To void a payment on an order:

1. Open Order that the payment was applied to.
2. Click on the Activities Tab.
3. Right-click on the Payment activity. A menu will appear.
4. Choose Void from the menu.
5. Click on “Yes” to confirm that you want to void the payment.

To void a overpayment to a customer:

1. Open the Customer that the payment was applied to.
2. Click on the Activities Tab.
3. Locate and right-click on the Payment activity. A menu will appear.
4. Choose Void from the menu.
5. Click on “Yes” to confirm that you want to void the payment and enter your reason.

Notes:

• If the payment was run using online credit card processing, the payment will be reversed online as well. (If the batch has not been settled it will be voided online, otherwise it will be refunded. Control handles this distinction automatically.)

• Entered : 1/2010
• Version(s) : Control 2.0, 3.0, 4.0