Explanation

Resolution
  1. Ask customer if it is happening on multiple computers
    1. If yes, check the Power Management settings on the server - especially the NIC Hibernation
    2. Can check on the client machines as well
    3. If continues to occur, explain to customer this error is a connectivity error
    4. Explain they need to get a network tech out to check the Server NIC, Cable, Router/Switch
    5. If no, check the Power Management settings on the client machine - specifically the NIC Hibernation
    6. If continues to occur, explain to customer this error is a connectivity error
    7. Explain they need to get a network tech out to check the client machine NIC, Cable, and probably the rest of the network