Explanation

Cyrious has the ability to email either directly out or use Outlook.

Setting up email in Cyrious is a local setting. Therefore the steps below are required on every computer that has Cyrious.

=Resolution=

Steps 1(Using Outlook)
  1. Open Cyrious on the computer that needs to be set up
  2. Navigate to Mgmt>Set-Up>User Options
  3. Select the Email Options tab
  4. Click on the drop down buttong that says Internal
  5. Choose Outlook, click save and close the Explorer window

Note: To use Outlook with Cyrious, it can not be Outlook Express or Outlook Cloud

Steps 2 (Direct email out of Cyrious)
Part 1 Handled by Customer before setting up email in Cyrious
  1. Have customer contact their ISP for their SMTP information. Have the customer tell them they are setting up their Outlook.
  2. Make sure they ask if a portoffset is required
Part 2
  1. Open Cyrious on the computer that needs to be set up
  2. Navigate to Mgmt>Set-Up>User Options
  3. Select the Email Options tab
  4. Fill in the blanks as required
  5. Unless your ISP requires additional information, you can stop at the Authentication Required checkbox
  6. Check Authentication Required checkbox if the ISP gives you a Password
  7. You can check the Copy me on all Emails by default (it will forward a copy of the email to the address you put in the Email Address
  8. If the ISP informs you that you have to set a Port other than 25, click the Different SMTP Port Required checkbox
  9. Fill in the SMTP Port number
  10. Click Send Test Email button
    1. If it fails, check your information again
  11. If it succeeds, test by emailing an Invoice/Estimate to your own email address
  12. If it fails to send an email to you, read the error message
    1. Authentication error

### Go back to Email Options

### Uncheck the Authentication Required checkbox (Do not remove the password yet) and test again by emailing to yourself

### If it fails again, remove the password and test again by emailing to yourself

### If it fails again, you will have to use Outlook to email

  1. Acknowledgement error

### Go back to the Email Options

### Fill in the information at the bottom starting at Email server requires checking email before sending checkbox - check it

### Fill in the Incoming Mail Server (POP3) info

### Check the Different POP3 Port Required checkbox if they told you a different port

### Fill in the POP3 Port

### Click the Test Check Email button

### If it fails, check your information

### If it succeeds, test by sending an email to your own email address

### If it fails again, you will have to use Outlook to email