Occasionally the standard crystal install fails to remove and relocate certain dll files. This should resolve the issue.

1. Install the Crystal 8.5 DLL files to the C:\WINDOWS\SYSWOW64\ folder.crystal_8.5_windows_x64.zip

1. Register the DLL to the C:\WINDOWS\SYSWOW64\ folder. Be sure you do not register them to the SYSTEM32 folder.

1. After you have installed the Crystal 8.5 DLL files and registered them delete the following files:
   • C:\WINDOWS\SYSWOW64\crxf_pdf.dll
   • C:\WINDOWS\SYSWOW64\u2ddisk.dll
   • C:\WINDOWS\SYSWOW64\ExportModeller.dll
   • C:\WINDOWS\SYSWOW64\crtslv.dll
2. Un-register the DLL files by executing the commands below within a command prompt or batch file. Download, unzip and run: unreg.zip
   • REGSVR32 /u /s “C:\WINDOWS\SYSWOW64\crxf_pdf.dll”
   • REGSVR32 /u /s “C:\WINDOWS\SYSWOW64\u2ddisk.dll”
   • REGSVR32 /u /s “C:\WINDOWS\SYSWOW64\crtslv.dll”
   • REGSVR32 /u /s “C:\WINDOWS\SYSWOW64\ExportModeller.dll”
3. Install the Crystal Update.exe installation crystalupdate.zip. After this installation is complete, confirm the following files are present on the system.
   • C:\WINDOWS\CRYSTAL\crxf_pdf.dll
   • C:\WINDOWS\CRYSTAL\u2ddisk.dll
   • C:\Program Files (x86)\Seagate Software\Shared\crtslv.dll
   • C:\Program Files (x86)\Seagate Software\Shared\ExportModeller.dll
4. Register the 4 files above by executing the commands below within a command prompt or batch file. Download, unzip and run: reg.zip
   • REGSVR32 /s “C:\WINDOWS\CRYSTAL\crxf_pdf.dll”
   • REGSVR32 /s “C:\WINDOWS\CRYSTAL\u2ddisk.dll”
   • REGSVR32 /s “C:\Program Files (x86)\Seagate Software\Shared\crtslv.dll”
   • REGSVR32 /s “C:\Program Files (x86)\Seagate Software\Shared\ExportModeller.dll”

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