Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== ===== First Steps to take: ===== * Log out of Control and back in. * Restart Computer. * Restart the SSLIP and Chapi. * Restart your Server then the SSLIP and Chapi. Depending on how your network was set up, you may need to log into your server after a Windows Update. ===== If you are unable to resolve the issue ===== * When you have a tech issue that was not resolved by doing the above steps in consecutive order, please document the issue. * Save screen shots of any error messages and steps taken that before issue/error occurred. * Contact Technical Support at support@cyrious.com or 225-752-2867. Tech support will ask you questions that may include the following: * What are the steps that brought on the issue? * What is the error message you are getting? * How long have you been having the issue? * Were there any changes made recently on your computer, server or network? * Does this happen to any other user? Does this happen on any other computers? * Which version of Control are you running? Help > About Control > Version. ===== Connectivity troubleshooting ===== * Have your IT person/company check your network speeds and Windows Event Viewer. * Have your IT person/company ping other machines over the network by DNS or IP address. * Is your Anti-Virus or Firewall blocking Control or associated services? ===== Email troubleshooting ===== * Your system/company email was set up in: System Setup > General > Email Options. * If an individual user changed their email settings, these will be the settings for the individual user. Setup > User Options > Email Option. Tech support will ask you questions that may include the following: * When did the problem start and how often does it occur? * Have you been successful emailing to yourself or any other email address? ===== External exception error messages ===== * Open an internet browser and search for the External exception error including the error number, these could be related to your operating system, your network or your hardware. ===== Printer Issues ===== * Is your printer turned on, plugged in and the cable connected properly? * Can you print from other software? * Is the printer a Network or Local printer? * Have you or anyone else ever been able to print to the specified printer? ===== Other Resources: ===== ==== [[http://control.cyriouswiki.com/Control+Recommended+%26+Minimum+Computer+Hardware+Specifications|Hardware Specs]] ==== ==== ==== ==== [[http://private.cyrioussoftware.com/training/updatecontrol.aspx|Updating Control]] ==== ==== ==== ==== [[http://@control.cyriouswiki.com/home|Cyrious WIKI]] ==== ==== ==== ==== [[http://@control.cyriouswiki.com/control_release_notes|Release Notes on the Cyrious WIKI regarding known bugs, fixes and new features and enhancements]] ====