cannot_open_without_a_valid_database [Support]

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Unable to Open without a valid database



===== Explanation =====



===== Resolution =====
  - Log into SSLIP.
  - Go to Database Administration
  - Click on SMS group
  - Click Test Connection
  - Make sure connection is successfull.
  - If not, check physical file location and if Database is missing or in another directory, correct either the location of the Database or the SSLIP Data path.



===== Resolution 2 =====

**Note:** If the Server can open Cyrious, but not the client machines follow these steps
  - Log into SSLIP.
  - Go to Database Administration
  - Click on SMS group
  - Ensure all paths are set to the UNC path **NOT** the local path
  - Click Test Connection
  - Make sure connection is successfull.
  - If not, check physical file location and if Database is missing or in another directory, correct either the location of the Database or the SSLIP Data path.



===== Resolution 3 =====
  - Scan the Data folder (or Data3 if customer is running V2000 of the program) for all db files and mb files and adjoined indexes
  - If one or more turns up missing, then try restoring from the most recent backup



<html><div style="margin-left: 20px;"> **Alternatively:** You can copy all indexes (excluding DB, MB) from a backup and paste in the Data folder, **CLICK NO** so it only replaces the missing indexes </div></html>



===== Resolution 4 =====
  - Ensure the database files are residing in the data folder instead of a subfolder (i.e. "C:\Program Files\Cyrious\SMS\Data\Data\" and then you find all the files and indexes)
  - Copy the files and paste them inside the the parent data folder



==Resolution 5 ==
  - If a FASTSIGNS store, ensure the Data folder contains the "Aa Data.txt" file