Show pageOld revisionsBacklinksBack to top This page is read only. You can view the source, but not change it. Ask your administrator if you think this is wrong. CKG Edit ====== ====== When an balance due on an order is determined to be "uncollectable", Control provides a mechanism to write-off the balance. Like a payment, write-off reduces the balance due on the order and corresponding accounts receivable. Unlike a payment, however, the amount of the reduction is an expense (or contra-income). **Notes:** * You can only write-off an order in a sales status. * Unlike editing an order and reducing the amount of the order, write-off do not reduce any sales tax owed. * Although not required by Control, generally write-offs are used to reduce the entire remaining balance due. ===== Steps ===== - Open the Order. - Go to Totals Tab. - Click on price button for Write Off. (If the button is not shown, check that the orders is in the sales status.) - Enter in amount of Write Off. - Enter in a Reason for Write Off. - Click OK. ===== Version Information ===== * Reported : 7/30/2009 * Version(s): All