control_error_-_invalid_account [Support]

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====== Control Error - Invalid Account ======



===== Error Message =====



The General Ledger entries for Company "xyz", Order "1234" Contain an unrecognized or invalid account. Please consult Cyrious Technical Support for assistance in troubleshooting this problem



===== Explanation of Error =====



Control has a self-healing system for the GL for Orders.  It is designed to find potential past problems and correct (or at least expose) them.  



The self-healing GL mechanism works like this whenever Control is ready to save an order (due to an edit, status change, etc.):
  - Control then reads the actual GL looking for all entries associated with the order.
  - Control determines what the GL should look like for the order when it is all done.
  - Control then makes the adjusting entries to transition from #1 to #2.



This message indicates that during the scan of the existing GL entries in the database, Control has found GL entries that have an invalid (or no) GL Account.



===== Severity =====

**High**. The GL will not be in balance.  User cannot make payments with this payment method.



===== Possible Root Cause(s) =====
  - Check that all payment methods have a bank account assigned.  If not, payments applied might not have a GL entry.



===== Resolution =====
  - Fix the Payment Accounts
    * Go to Setup --> Accounting setup
    * Select the Payment Methods in the left column
    * Choose the payment that is causing the error and insert a DEFAULT BANK ACCOUNT
  - Fix the Out of Balance
    * Edit the payment GL entry.
    * Change the GL Account to the proper bank account.
    * Edit and Save the Order to confirm the entries are now balanced and correct.



===== Related Errors =====



Out of Balance