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===== Error Message =====



"Unable to locate RPC Server" when trying to print or email in Control.



===== Explanation of Error =====



The Remote Procedure Call (RPC) service is the mechanism Windows uses for one application to call into another. This is a core component in Windows and any restriction on the service will cause significant problems in Windows.



===== WARNING =====



Never disable the RPS service in Windows. Doing so may prevent Windows from running or even booting up.



===== Severity =====

**Normal**. User is not down and only functionality within Control that's affected is emailing.



===== Possible Root Cause(s) =====



The Remote Procedure Call service has not been started or is disabled in the windows services menu.



===== Resolution =====
  - Restart the machine
  - Open the Services console
    * Click on the Start button
    * Choose **Run...**
    * Type **Services.msc** and click **OK**.
  - Locate the Remote Procedure Call(RPC) service
  - If it is stopped, right click and choose **Start**
  - Retry the action in Control.



===== Version Information =====
  * Reported : 6/25/2009
  * Version(s):
  * Fixed in :



===== Related Errors =====