======  ======



===== Steps 1 =====
  - Go to Payment screen.
  - Click on Refunds button and insert the Company name you need to give the refund on
  - Fill in the necessary information, Amount, Reason, Issued By, and Issue Refund From (**Note:** Use the same method of payment as the original payment that you are refunding).
  - Also select the origin the refund will be given from radio button (i.e. From Customer's Credit Balance or From Order Payments)
  - Click Issue Refund



===== Or =====



===== Steps 2 =====
  - Open Explorer
  - Locate order that's closed and needs a refund
  - Right-Click on order and select "Issue Refund"
  - Cyrious will redirect you to the Payment Entry screen
  - Perform basic refund process on order (remeber to select the payment method used when the customer made the payment)
  - As a result, order will be re-opened



===== If refunding from an order that has been Closed more than 90 days (or the Picked-Up in not showing in the To: box) =====



===== Steps 3 =====
  - Contact Cyrious Tech Support

**note:** If you are a franchise that pays royalties, you will need to contact you franchise headquarters see below for approval and they will contact Cyrious Tech Support for you.



FASTSIGNS Corporate points of contact
  * Matt Miles, Senior Director Business Services; Matt.Miles@fastsigns.com
  * Jim Howe, Vice President of Franchise Support; Jim.Howe@fastsigns.com
  * Buddy Williams, Director of Operations; Buddy.Williams@fastsigns.com
  * Jason Maston; jason.maston@fastsigns.com