======  ======



===== Error Message =====



Driver or network connection failure error, when you try to open the SMS shorcut.



===== Explanation of Error =====



===== Severity =====

**High**. User is down on all the systems with the problem.



===== Possible Root Cause(s) =====
  * DNS Server is not set properly



===== Resolution =====
  * [[sms-reset_the_dns_server_settings]]



===== Version Information =====
  * Reported : 07/2009 
  * Version(s): SMS 8.5, 8.6, 8.9Beta 
  * Fixed in : 07/2009