====== Error Message ======



A Crystal Reports error has occurred.



Error 104



Failed to obtain Version Information from CRPE32.DLL - GetCrpc.Version 



Window Error Number:1812 - The specified image file did not contain a resource section



{{::crystal_crpe32dll.jpg?nolink&|}}



===== Explanation of Error =====



This error occurs when you attempt to print any Crystal Reports based report from Cyrious. 



It is typically caused by not having the crystal reports drivers installed. This routinely happens when the a new client is installed manually by placing a shortcut on the desktop instead of running the actual SMS installation which installs the crystal reports drivers in addition to creating program shortcuts.



===== Severity =====

**Normal**. User is not down, but the user can not print the invoice(s) or order(s) in question.



===== Possible Root Cause(s) =====
  - Crystal 8.5 Drivers not installed.
  - Crystal Drivers installed to incorrect folder location for the version of windows you are using.
  - Corrupted Crystal Drivers



===== Resolution =====
  - Install the [[crystal_reports_driver_installation]].
  - Test your ability to use reports.



===== Version Information =====
  * Reported : 6/2009



===== Related Errors =====