

===== Error Message =====


Error saving report "Filename" to file C:\Users\......\filename.pdf


Failed to export the report.


Crystal Report


Report File: Filename.rpt


{{::failedtoexportthereport.png?nolink&|}}


===== Explanation of Error =====


Unable to save report as PDF. This may happen on one report but not others.


===== Severity =====

**Normal**, user is not down however is unable to save the report in a PDF format.


===== Possible Root Cause(s) =====
  * Crystal Reports DLL's are not installed or may be corrupt.
  * Crystal Reports DLL's from another software package are conflicting with the Crystal Reports DLL's for Cyrious.
  * Non-standard fonts on the report.
  * A Windows 7 Update (KB3102429) released 11-17-2015 intending to add foreign currency symbols had a side-effect of causing this issue to arise.


===== Resolution =====
  * Re-install the Crystal Reports XI DLL's for Control.
  * Un-install any conflicting software that is responsible for creating PDF's. There is a known issue with Acrobat 8 Professional potentially causing this problem to occur in some cases.
  * Check the Crystal Report for non-standard fonts, if you have a special font that you're using it may not be supported by the PDF. As a quick test, backup your report and highlight every field on the report and change the fonts to a standard font such as Arial, MS Sans Serif, Times New Roman, etc.
  * Login to CyriousSoftware.com and download/install the Arial Fonts file from the Control Reporting Downloads section


<html><div style="margin-left: 20px;"> {{::arial_fonts1.png?nolink&|}} </div></html>
  * 


<html><div style="margin-left: 20px;"> If the update is installed, it can be removed from Control Panel > Installed Updates. </div></html>


===== Version Information =====
  * Reported : 6/10/2011
  * Reference: Company #3280, ticket #160996