Control Error - Invalid Account

The General Ledger entries for Company “xyz”, Order “1234” Contain an unrecognized or invalid account. Please consult Cyrious Technical Support for assistance in troubleshooting this problem

Control has a self-healing system for the GL for Orders. It is designed to find potential past problems and correct (or at least expose) them.

The self-healing GL mechanism works like this whenever Control is ready to save an order (due to an edit, status change, etc.):

1. Control then reads the actual GL looking for all entries associated with the order.
2. Control determines what the GL should look like for the order when it is all done.
3. Control then makes the adjusting entries to transition from #1 to #2.

This message indicates that during the scan of the existing GL entries in the database, Control has found GL entries that have an invalid (or no) GL Account.

High. The GL will not be in balance. User cannot make payments with this payment method.

1. Check that all payment methods have a bank account assigned. If not, payments applied might not have a GL entry.

1. Fix the Payment Accounts
   • Go to Setup –> Accounting setup
   • Select the Payment Methods in the left column
   • Choose the payment that is causing the error and insert a DEFAULT BANK ACCOUNT
2. Fix the Out of Balance
   • Edit the payment GL entry.
   • Change the GL Account to the proper bank account.
   • Edit and Save the Order to confirm the entries are now balanced and correct.

Out of Balance