Table of Contents

Steps 1

  1. Go to Payment screen.
  2. Click on Refunds button and insert the Company name you need to give the refund on
  3. Fill in the necessary information, Amount, Reason, Issued By, and Issue Refund From (Note: Use the same method of payment as the original payment that you are refunding).
  4. Also select the origin the refund will be given from radio button (i.e. From Customer's Credit Balance or From Order Payments)
  5. Click Issue Refund

Or

Steps 2

  1. Open Explorer
  2. Locate order that's closed and needs a refund
  3. Right-Click on order and select “Issue Refund”
  4. Cyrious will redirect you to the Payment Entry screen
  5. Perform basic refund process on order (remeber to select the payment method used when the customer made the payment)
  6. As a result, order will be re-opened

If refunding from an order that has been Closed more than 90 days (or the Picked-Up in not showing in the To: box)

Steps 3

  1. Contact Cyrious Tech Support

note: If you are a franchise that pays royalties, you will need to contact you franchise headquarters see below for approval and they will contact Cyrious Tech Support for you.

FASTSIGNS Corporate points of contact